Terms of Service

By creating an account or using Shipvale, you agree to these Terms. If you are using Shipvale on behalf of a company, you represent that you have authority to bind that company.

Shipvale provides tools to fulfill orders, generate tracking numbers, and deliver shipment status updates to end customers. Features may evolve over time.

You are responsible for safeguarding your credentials and for all activity under your account. Notify us at support@shipvale.com of any unauthorized use.

You may not use Shipvale to ship prohibited or illegal goods, to send unsolicited marketing to recipients, to reverse-engineer the platform, or to interfere with other customers' use.

Paid plans are billed in advance on a monthly or annual basis. Fees are non-refundable except where required by law. We will give at least 30 days notice before any price change.

You retain ownership of order and customer data you upload. You grant us a limited license to process that data solely to provide the service.

We target 99.9% monthly uptime on paid plans. Support is available via support@shipvale.com.

Either party may terminate at any time. On termination, you may export your data for 30 days before it is deleted.

Shipvale is provided "as is". To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim.

These Terms are governed by the laws of the jurisdiction where Shipvale is established, without regard to conflict-of-laws principles.

Questions about these Terms: legal@shipvale.com.